Terms

We Ship Worldwide

We are committed to fast turn around time. All order's received are shipped out same or next business day, provided we have product in stock.

If we do not have product in stock we will endeavor to get your item in ASAP and shipped out same day stock arrives.
All our shipments are 100% trackable. You will sent up to the minute emails regarding your package including when we despatch, transit points, day on board with driver for delivery & if you're not home where to collect your package.

Please note we cannot ship bikes or batteries via air, please contact if you are interested in these items and we will try out best to help.

Shipping In Australia

Orders will incur a postage charge within Australia. We only Charge what it cost's us for shipping. Charges are based on the size on the goods and there is a small surcharge for Western Australia and NT.

Shipping Timeframes

The majority of items ordered will arrive to you within 48 hours from time of purchase in NSW, QLD, VIC,TAS & SA
Shipping is about 4-5 working days to WA and rural areas.

Express Shipping
Shipping is Charged for Express Post. We only charge what it costs us to send & is automatically calculated in checkout based on weight.

The majority of items ordered will arrive to you next day if ordered before 12pm in NSW, QLD, VIC,TAS & SA
Shipping is 2 working days to WA and 2-3 days for outback area's.

International Orders
All international orders will receive a Postage Charge. We only Charge what it cost's us for shipping, No handling Fee.
Shipping Takes 4-10 Working Days for International Orders.

*If you order from overseas you don'y pay our GST Tax of 10% so you get a 10% discount including shipping. This is automatically deducted in payment page of checkout.

Returns/ Refunds/ Exchanges
All item's are returnable and refundable as long as they are as new and there is a reasonable reason for return. See more about Returns/ Exchanges here:

If you'd like to come check out our products or pickup. You can do so at:

eMax eBikes

23/45-51 Huntley St Alexandria NSW 2015

Ph (02) 8068 4545

All material on website copyright eMax eBikes 2016​, please ask permission if you would like to use photos.